Terms & Conditions/Privacy Policy

website and company terms & conditions/Privacy policy

Terms & Conditions

1. Copyright Notice

All material contained within this website is protected by copyright. Kelham House Country Manor Hotel is a trading name of Heritage Estates (Properties) Limited, Main Street, Kelham, Newark, Nottinghamshire, NG23 5QP, company registration number 0558400. The website’s contents are available to visitors for information purposes only. Visitors to this website agree that they may only download the content for their own personal use. Content may not be copied, downloaded, stored, transmitted, adapted or changed in any way for any other purpose whatsoever without the prior written permission of Heritage Estates (Properties) Limited.

2. Links to External Website

Heritage Estates (Properties) Limited via this website may include links to other websites. Please be aware that Heritage Estates (Properties) Limited has no control over the content of other websites.

3. Payment Methods

Payment details at point of reservation are made via a secure trading platform, which is fully compliant with the latest PCI compliance regulations on secured platforms using SSL security. Payment made via our website are taken as a guarantee only and no money will be debited until check out with the guests permission. The only exception to this is in contravention of our cancellation policy, which can be found below. Payment can be made by Cash, Cheque, BACS, Visa, MasterCard & American Express.

4. Room Reservations

All bookings will need to be guaranteed by a valid credit/debit card, no payment will be taken until check out. Cancellations made in excess of 48 hours before arrival will not be charged, within 48 hours the full amount for the first nights stay will be taken/retained from the guarantee card details. When cancelling a booking please ensure you take note of your unique cancellation number, and keep it until your original arrival date has passed. This is your evidence that your reservation was cancelled. Voucher bookings are non transferable & non-refundable. They cannot be combined with any other offer. They have no cash value nor cash back alternative. Bedrooms are available from 3pm on the day of arrival, early check in can sometime be arranged at a cost, please speak to reception about this. Please note that bedrooms will be released at that time unless you notify us of your late arrival, the latest check-in time is 11pm. We require that you vacate your room by 11am on the day of departure; a late check out can normally be arranged & will be charged to your room.

5. Terms Of Use

Heritage Estates (Properties) Limited has taken reasonable care in assembling the material on the Kelham House website but makes no warranty, express or implied, as to the nature or accuracy of any of the material [text and graphics] on the site. All such material is provided “as is” without warranty of any kind. Heritage Estates (Properties) Limited hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Heritage Estates (Properties) Limited shall not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of, or inability to use, the site or any material on it.

6. Privacy Policy

What personal data do we gather from you?

We gather the information that you provide when you fill in appropriate sections of our website. For example when you complete the contact section you provide us with information, which we hold and use for the purposes set out in the next section.

Use of data

Our main aim in gathering your personal data is to provide you with a customised service. For example, if you fill your details in our contact section we use your data in order that we can contact you and respond to any questions and needs that you may have. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services.

Disclosure of personal data

We do not sell, share or disclose your personal data to any third party for marketing purposes. From time to time we may use other companies and individuals to provide services to us, such as delivering orders or processing credit card payments. These companies and individuals have access to the personal data needed to perform their functions and not for any other purposes. They must process such data in accordance with this privacy notice and the Data Protection Act 1998. We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of Heritage Estates (Properties) Limited d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of this website.


A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website and therefore to improve our service to you. We do not track the pages you looked at while visiting our website. If you wish to reject our cookie, you may configure your browser to do so.

Protection of your information and security measures

The Internet is not a secure medium and Kelham House Hotel cannot absolutely guarantee the security of your information provided over the Internet. However we have put in place various security measures. Kelham House Hotel website and associated databases are protected by appropriate processes such as firewalls, latest security updates and anti-virus measures. All outgoing and incoming email is scanned for viruses. We also keep your information confidential. Our internal data protection procedures cover the storage, access and disclosure of your information.

  • This field is for validation purposes and should be left unchanged.
  • This field is for validation purposes and should be left unchanged.